Privacy Policy

Company: SiCRED Distribution sh.p.k
Website: https://sicred-distribution.com.al

1. INTRODUCTION

At SiCRED Distribution, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, place an order, or interact with our services.

The processing of personal data is carried out in accordance with Law No. 9887, dated 10.03.2008 “On the Protection of Personal Data”, as amended, as well as with the General Data Protection Regulation (GDPR).

2. WHAT INFORMATION WE COLLECT

We may collect the following types of personal information:

• Personal Identification: Name, email address, phone number, billing/shipping address
• Order Information: Products purchased, payment method (via third-party processor)
• Technical Data: IP address, browser type, device type, pages visited (via analytics tools)
• Account Data: Login credentials and account preferences (if you create an account)

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and deliver your orders
• Communicate with you about your order or inquiries
• Improve and personalize your shopping experience
• Manage and improve website performance
• Comply with legal obligations

4. SHARING YOUR DATA

SiCRED Distribution sh.p.k does not sell or rent your personal data. We may share your data with:

• Payment processors (e.g., Stripe, PayPal) to securely handle transactions
• Delivery services for shipping your orders
• IT and hosting providers who support our website
• Law enforcement or regulators, if required by law

In any case, data sharing is done in accordance with legal obligations for the protection of personal data.

5. COOKIES AND TRACKING TECHNOLOGIES

Our site uses cookies to improve your browsing experience and analyze traffic. You may control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies.

6. DATA RETENTION

We keep your personal data only as long as necessary to fulfill the purposes it was collected for, including satisfying legal, accounting, or reporting requirements.

7. YOUR RIGHTS

In accordance with applicable legislation, you have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Object to data processing or request restriction
• Withdraw consent for marketing at any time

Requests can be addressed in the manner specified in the contact section.

8. DATA SECURITY

We use industry-standard security measures to protect your data from unauthorized access, misuse, or loss. However, no internet transmission is 100% secure, and we encourage safe online practices.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

11. CONTACT

If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]
Address: Njësia bashkiake Nr. 5, Rr. “Brigada VIII”, Vila Nr.3/1, Tiranë

• We accept payments via PayPal, bank transfer, credit/debit cards.
• Payment is made in full at the time of order.
• We do not store card data on our servers; all payments are processed securely by our payment partners.

Checkout process at SiCRED Distribution

• During checkout, you will see a summary of your order, including products, quantities, total price, and shipping or service costs.
• Payments are processed securely via our payment partners (PayPal, bank, or booking platform).
• We do not store your card details on our servers.
• Payment is made in full at checkout.
• Once payment is successful, you will receive a confirmation email with the details of your order.
• If payment fails or is declined, the order or booking will not be valid, and you may try again or contact us.

• We ship products within Albania and internationally.
• Delivery time may take up to +15 days due to artisanal production and logistics.
• Shipping costs will be 200All for deliveries inside Tirana and 300All for deliveries outside Tirana.
• In case of damage or loss during transport, please contact us within 48 hours of receiving the product.

• We accept returns or exchanges of unused products within 14 days of receipt.
• Personalized products may not be eligible for return.
• Kostot e transportit të kthimit mbulohen nga klienti.